18-character code associated to the account making the return

Select the reason you are requesting a return. If returning multiple orders, please select the primary reason.

Select the reason you are requesting a return. If returning multiple orders, please select the primary reason.

Summarize return reason if “Other” is selected

Samsara’s return policy allows customers 30 days from purchase to return devices for a refund. If more than 30 days have passed, provide additional context in the "Description" section below (note: requests outside of 30 days will be reviewed by CO Leadership before processing)

Required for Reprocessing & Upgrade requests. Upgrade requests must be paired with a new Revenue opportunity & must be approved by Finance

Specify the customer's refund expectations in as much detail as possible. For example: Refund for ""X"" months, full refund, no refund, close/stop billing only, etc.

Specify the date when this return was initiated (defaulted to today's date)

Select your Samsara department.