Samsara Mobile Device Support Policy

Note

This policy will take effect on June 21, 2024. The policy update is provided in advance to give you time to plan any device upgrades.

To allow for innovation and keep customer data safe and secure, Samsara updates its system requirements for the mobile apps as needed to maintain an excellent customer experience. Read on to learn about our support lifecycle policy and see which types of mobile devices and app versions have recently reached, or will soon reach, the end of support. When a device is no longer supported, the driver will not be able to log in to the Samsara Driver App. If you're using any of the devices or versions listed, upgrade to continue using Samsara mobile applications on Android and iOS without interruption.

Samsara will review and make annual updates to this policy going forward in accordance with Google and Apple’s operating system (OS) release timelines. The next update to this policy is planned for November 2024.

Preferred Devices for Full Support
Minimally Supported Devices
Unsupported Devices

Preferred Devices for Full Support

Mobile Device Support by Platform

We take security seriously at Samsara. As part of our overall guidelines, we recommend only using our mobile apps on devices using OS versions actively supported by Google and Apple for security patches. Our policy is set up to align with their security practices.

	Android	iOS
Samsara policy	Support devices running any of the last four major Android OS versions	Support devices running any of the last three major iOS versions
Device version support	Android 11 and above	iOS 15 and above
Required actions if not supported	Confirm with your device manufacturer to see if your device model can support the right OS versions. If yes: Upgrade your OS version If no: Consider purchasing new devices	Verify that your device model supports the right iPhone or iPad OS version: If yes: Upgrade your OS version If no: Consider purchasing new devices

At this time, device manufacturers generally support a new device for 3-6 years after release. Refer to the manufacturer’s documentation for further details.

Recommended Hardware Specifications

Specification	Value
Storage	2 GB (more may be needed for heavy use of photos)
System memory	4 GB RAM

Recommended Device Models

While any device that meets the above specifications will support the use of Samsara mobile applications, we recommend reaching out to our partner network if you need guidance on which specific device models are best suited for your needs. Please reach out to your Samsara representative for assistance.

Minimally Supported Devices

You can still use devices that do not meet the preferred specifications to sign in to Samsara mobile applications as long as they run Android 8.1 or later, or iOS 12.2 or later. Similarly, if you use the Samsara Mobile Experience Management solution, you can provision devices running these versions in the dashboard.

However, by using these devices, you may be unable to

Receive updated versions of the Samsara mobile applications
Use certain features or will have a degraded experience
Receive troubleshooting support

Unsupported Devices

Samsara mobile applications and Samsara Mobile Experience Management do not support the following devices:

Android devices using OS version below 8.1
iOS devices using OS version below 12.2
Chrome OS devices (Chromebooks, Chrome Tablets, Acer Chromebook Tab 10)
Windows Mobile OS
FireOS devices (Amazon Devices - e.g. Kindle Fire, Kindle Fire HDX)
Nextbook devices
Ematic devices
RCA devices
Garmin devices

Users of devices with these specifications will not be able to sign in to Samsara mobile applications. Additionally, you will not be able to manage devices with these specifications using Samsara Mobile Experience Management.

Mobile Device Support Report

As a complimentary feature to the device policy enforcement for the Samsara Driver App, we are also introducing a new Mobile Device Support Report. You can use this report to view the device policy status for every device in your organization on which the Samsara Driver App is installed so that you can proactively monitor and update any devices that are out of compliance.

The report is available on the Samsara dashboard in Reports > Mobile Device Support. For each mobile device, you can view the following details:

Field	Description
Latest Driver	Name of the driver that most recently used the Samsara Driver App.
Device Name	Name of the mobile device.
OS	Operating system version on the device.
Last Activity	Date and time of the last reported activity on the device.
Last Sign In	Date and time that the driver last signed in to the Samsara Driver App.
Support Status	Full, Minimal, or Unsupported.
Minimal Support Scheduled	If known, this field displays the date when Samsara no longer provides full support for the OS version and the number of days leading up to this date. For more information, see Minimally Supported Devices.
End of Support Scheduled	If known, this field displays the date when Samsara no longer provides support for the OS version and the number of days leading up to this date. For details, see Unsupported Devices.

You can also filter devices that have Support Changes scheduled and can export the report as a comma-separated values (CSV) file.